DuckDuckGo Subscription Payments

What payment methods are accepted?

If you subscribe from a DuckDuckGo browser downloaded from the Google Play Store or Apple App Store, they handle the payments directly — accepting any payment method associated with your app store account. Their respective privacy policies and terms of service apply to payment processing.

If you're a US resident and you subscribe from our website, or from a DuckDuckGo browser downloaded from our website, we use Stripe as a payment processor. You can use a prepaid credit card to enhance your privacy when subscribing via Stripe, but only U.S. credit cards are accepted, as this payment option is only available to U.S. residents at this time. Like your searches and browsing activity, we do not store your payment info, and it cannot be tied to your activity within DuckDuckGo.

How do I upgrade, downgrade, or cancel my subscription?

Where you can manage your subscription or payment method depends on the platform on which you subscribe:

• If you subscribed via the Apple App Store, you can manage your subscription and payment method in the Apple App Store on an Apple device signed into your Apple account. Open the Settings app, search for Subscriptions, and then click "DuckDuckGo Subscription".

• If you subscribed via Google Play Store, you can manage your subscription and payment method in the Google Play Store on an Android device signed into your Google account. Open the Google Play app, tap your profile picture, tap Payments and Subscriptions, tap Subscriptions, then tap "DuckDuckGo Subscription".

• If you subscribed via our website or via the DuckDuckGo browser downloaded from our website, you can manage your subscription and payment method through the browser under the 3-line menu > Settings > Subscription Settings > Update Plan or Cancel. If you don’t have the DuckDuckGo browser, you can cancel your subscription here: https://duckduckgo.com/pro/manage

If you cancel your subscription, it will remain active through its current billing period, but it will not automatically renew.

Upgrading to a higher plan (e.g., Plus to Pro)

Your new plan starts immediately. Through the Google Play Store and our payment processor, Stripe, you'll be charged the difference in price for the remainder of your current billing period — any unused time on your old plan is credited toward the new one. Through the Apple App Store, you will be charged the full amount of the upgraded subscription, and a prorated refund of your original plan will be issued by Apple.

Downgrading to a lower plan (e.g., Pro to Plus)

Your current plan stays active until the end of your billing period, and the lower plan takes effect when the next cycle begins. You won't be charged again until then.

Switching billing frequency (e.g., monthly to annual, or vice versa)

The new billing rate takes effect at the start of your next billing cycle.

Can I add or delete a payment method?

How you manage the payment method of your subscription depends on the platform used to subscribe:

• To add or delete a payment method from the Google Play Store, go to your Google Play account settings, select "Payment methods," and then choose the option to add a new payment method or remove an existing payment method. Then follow the prompts.

• To add or delete a payment method in the Apple App Store, open the Settings app, tap on "Payment & Shipping," and follow the prompts to add a new payment method or remove an existing one. You may need to sign in to your Apple Account to make these changes.

• To add or delete a payment method in our payment processor, Stripe, you can click here to access your subscription account linked to your email address. From there, you should have options to add new payment method or delete an existing one. NOTE: Stripe requires at least one payment method linked to an active subscription, so you may need to add a new payment method before deleting an old credit card.

How do I check when my subscription expires?

Your subscription will auto-renew monthly or annually, depending on the payment terms selected, until canceled. The renewal or expiration date (if you’ve canceled) is available in the DuckDuckGo Subscription settings section within the DuckDuckGo browser.

I have a question not covered here, how can I get help?

Please contact support via our subscriber support form. We use Zendesk, a third-party customer support platform, to store and facilitate our responses to support requests. DuckDuckGo representatives, and in some cases, representatives from our customer support vendor will review and address your support requests. These representatives may be located outside your jurisdiction, as described in the Privacy Policy.

If you have ideas on how to improve the subscription, please let us know using the “Share Feedback” button in the DuckDuckGo browser.